Refund policy

This policy applies to services bought from Gdigital. How much you can get back depends on the service and on how far the work has gone.

Web development and design

• Before work starts: if you cancel, we refund your full deposit minus a 10% processing fee.
• After work begins: we look at each case individually. Any refund is reduced by the hours already worked and the resources already purchased for your project.
• After approval or launch: there are no refunds once you have approved the work, once it is complete, or once it has moved to a live server.

Hosting

• New hosting accounts have a 7-day money-back guarantee.
• Renewals are not refundable. To stop a renewal, cancel at least 5 days before the renewal date.
• VPS and dedicated servers are not refundable.

SEO and digital marketing

• Once a monthly campaign has started, that month's fee is not refundable.
• To cancel a retainer, give us 15 days' written notice before the next billing cycle.

Never refundable

Domain names, SSL certificates, email credits and premium licences cannot be refunded once bought.

Ad spend

Money spent on ads with Google, Facebook or TikTok is paid to those platforms, not to us, so it cannot be refunded. Gdigital only charges a management fee for running your campaigns.

If we cannot deliver

If we cannot deliver a project for reasons on our side, you get a full refund for that project.

How to request a refund

Email billing@gdigital.pk with your invoice ID and the reason for the request.

• We review every request within 48 hours.
• Approved refunds go back to your original payment method within 5 to 7 business days.
• Your bank may take 7 to 14 business days to show the refund.

Contact us

Questions about a refund or this policy:

Gdigital, Islamabad, Pakistan Refunds billing@gdigital.pk Everything else hello@gdigital.pk Phone and WhatsApp +92 321 5593827